Refund Policy
Refund & Return Policy
Last Updated: August 14, 2026
At CozyQueen, we aim to provide clarity and fairness regarding returns and refunds. Please review the policy below before completing your purchase.
1. Return Eligibility
Due to the personalized and printed nature of the CozyQueen Wearable Heated Blanket, we do not accept returns based on change of mind, color preference, or design dissatisfaction. Please review all product images, descriptions, and specifications carefully before purchasing.
Returns and refunds are only accepted in the following cases:
The item arrived damaged during shipping
The item has a verified manufacturing defect
The heating element is non-functional upon arrival
The wrong item was shipped
2. Damaged or Defective Items
If your item arrives damaged or contains a verified manufacturing defect, you may be eligible for a replacement or refund.
To qualify:
The issue must be reported within seven (7) days of delivery
Clear photos or video of the product, packaging, and shipping label must be provided
The product must not have been altered, modified, or misused
If approved, CozyQueen will offer one of the following resolutions:
A replacement item (if available), or
A full refund processed to the original payment method
3. Heating Element Issues
If the heating function is not working upon arrival, contact us within seven (7) days with a photo or video showing the issue along with your order number. If verified, we will send a replacement or issue a full refund at our discretion.
4. Exchanges
Exchanges are offered only for verified manufacturing defects or shipping damage and are subject to product availability. If a replacement is unavailable, CozyQueen may issue a full refund at its discretion.
5. Sale Items
Products purchased at a discounted price, during promotions, or marked as sale items follow the same policy — returns accepted only for damage or defect, not change of mind.
6. Shipping, Handling & Cancellations
Orders can be canceled for a full refund within twenty-four (24) hours of placing the order
Orders are typically processed within one (1) to three (3) business days
Once an order has shipped, it cannot be canceled
CozyQueen is not responsible for carrier delays
7. Non-Returnable Conditions
The following are not eligible for return or refund:
Items returned without prior approval from CozyQueen
Items damaged due to misuse, improper washing, or failure to follow safety instructions
Items where the customer simply does not like the design, color, size, or print
Items reported more than seven (7) days after delivery
8. Final Agreement
By placing an order with CozyQueen, the customer acknowledges and agrees to this Refund & Return Policy. The CozyQueen Wearable Heated Blanket features a specific printed design that is clearly shown on the product page — returns for design preference are not accepted.
Nothing in this policy limits any rights the customer may have under applicable consumer protection laws.
For questions or assistance, contact us at cozyqueen.official@gmail.com.
