Shipping Policy

Shipping Policy

Last Updated: August 14, 2026

At CozyQueen, we aim to ship orders quickly and reliably using trusted shipping partners. Please review the information below to understand our shipping practices and responsibilities.

1. Shipping Methods

All orders are shipped using reputable carriers. We offer free standard shipping on all orders within the United States. Certain remote or hard-to-reach locations may experience slightly longer delivery times.

2. Handling & Processing Time

Orders are typically processed and shipped within one (1) to three (3) business days of being placed. Customers will be notified by email once their order has shipped.

During high-volume periods (including the holiday season) or unforeseen operational delays, processing may take up to five (5) business days. Customers will be notified by email if significant delays occur.

3. Shipping Costs

Shipping is free on all orders within the United States. There are no hidden fees or surcharges at checkout.

Customers requesting replacements outside of warranty coverage are responsible for all associated shipping costs.

4. Order Tracking

Once an order has shipped, customers will receive a tracking number via email to monitor delivery progress.

If tracking information is not received within a reasonable timeframe after placing an order, customers should contact our support team for assistance.

5. Estimated Delivery Times

Estimated delivery time within the United States is 8–10 business days from the date of purchase.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, high-volume holiday periods, or other external factors.

6. Customs Duties, Import Fees & Customer Responsibilities

International shipments may be subject to customs duties, taxes, and import fees, which are the sole responsibility of the customer. These charges are not included at checkout.

Customers are responsible for verifying their country's import requirements prior to placing an order. CozyQueen is not responsible for customs-related delays, fees, or refusals.

If a shipment is refused due to unpaid customs charges and returned, return shipping costs along with a 15% handling and restocking fee may be deducted from any eligible refund.

7. Responsibility for the Package

CozyQueen is responsible for the shipment until it is marked as delivered by the carrier. If issues arise with local delivery, we will assist where possible but cannot assume liability for delays or outcomes beyond our control.

8. Damaged Packages

If an item arrives damaged, customers should contact us immediately with supporting documentation (photos of the product, packaging, and shipping label). Eligible claims may receive a replacement or refund in accordance with our return policy.

9. Email Notifications

Order confirmations, shipping updates, and tracking information are sent via email. Customers are responsible for monitoring their inbox and spam folders.

CozyQueen is not responsible for missed communications due to email filters or incorrect contact information.

10. Delivery Issues & Claims

If an order appears delayed, undelivered, or experiences tracking issues, customers should contact us promptly. We will coordinate with the carrier to investigate and assist where possible.

All shipping-related claims must be submitted within thirty (30) days of delivery. Claims submitted after this period or without sufficient documentation may be denied.

11. Policy Updates

CozyQueen reserves the right to modify this Shipping Policy at any time. Any changes will be reflected in the "Last Updated" date above.

For questions or assistance, contact us at cozyqueen.official@gmail.com.